Refund & Cancellation Policy

Effective date: September 7, 2026

This Refund & Cancellation Policy applies to paid LynxLynkr memberships, merchandise purchased directly from the LynxLynkr Merchandise Store, and other paid services sold directly by LynxLynkr. It does not apply to purchases or other transactions made directly between users through the LynxLynkr Market.

Merchandise is made to order. Contact LynxLynkr immediately if an order needs to be changed or canceled. Once Printful begins fulfillment, cancellation usually is no longer possible. Damaged, defective, misprinted, or incorrect items should be reported to LynxLynkr within 30 days of delivery.

1. Membership levels and purchase terms

LynxLynkr may offer Bronze, Silver, Gold, and Platinum membership levels. Bronze is the standard free membership. Silver, Gold, and Platinum may include additional features and may be offered under monthly, six-month, or yearly billing terms. The price, billing term, benefits, renewal terms, and any special refund terms will be shown before purchase.

2. Membership billing and renewal

When paid memberships become available, you will be charged the amount displayed at checkout for the membership level and term you select. Payments may be processed by Stripe or another disclosed payment processor.

If a membership automatically renews, that fact, the renewal interval, and the recurring price will be disclosed before purchase. Unless canceled, the selected payment method may be charged at the beginning of each new billing period. Taxes may be added where required.

3. Canceling a membership

You may cancel an automatically renewing paid membership before its next renewal charge using the cancellation method made available by LynxLynkr or through the Contact LynxLynkr form. Cancellation stops future renewals. Unless otherwise stated at purchase, paid benefits generally remain available through the end of the billing period already paid for.

Deleting, abandoning, or losing access to an account does not by itself cancel an automatically renewing membership. Contact us if you cannot access the normal cancellation method.

4. Membership refunds and changes

Payments for a membership period that has already begun are generally non-refundable except where required by law, where LynxLynkr charged you in error, or where LynxLynkr determines that a refund is appropriate. If you believe you were charged incorrectly or more than once, contact us promptly so we can review the transaction.

If LynxLynkr permits an upgrade, downgrade, or other membership change during an active term, any credit, proration, charge, or effective date will be shown as part of that process. Suspension or termination for violating the Terms of Service is different from voluntary cancellation, and refund eligibility will depend on the circumstances and applicable law.

5. Made-to-order merchandise

Products in the LynxLynkr Merchandise Store are custom-produced after an order is placed and are fulfilled and shipped by Printful. LynxLynkr is the customer’s point of contact for the store order and works with Printful to review eligible problems. Printful’s fulfillment rules and the terms accepted at checkout affect whether production can be stopped and whether a replacement or refund is available.

6. Merchandise changes and cancellations

Review the product, size, color, quantity, and shipping address carefully before paying. To request a change or cancellation, contact LynxLynkr immediately and include the LynxLynkr order number. A request is not approved until LynxLynkr confirms it.

An order generally can be canceled for a full merchandise-order refund only while Printful still permits cancellation before fulfillment begins. Printful may begin processing quickly. Once an order is being fulfilled, it normally cannot be changed or canceled, even if it has not shipped. Canceling through a payment provider or disputing a charge does not automatically stop production.

7. Damaged, defective, misprinted, or incorrect merchandise

If an item arrives damaged, defective, misprinted, or materially different from the product or variant ordered, contact LynxLynkr within 30 days after receiving it. Include the order number, a description of the problem, and clear photographs showing the entire item and the issue. Keep the product and packaging while the claim is reviewed.

Do not mail an item to LynxLynkr or Printful unless LynxLynkr provides written return instructions. After review, an eligible claim may be resolved with a reprint, replacement, or refund. The appropriate remedy depends on the problem, available inventory, Printful’s review, and rights that cannot be limited by law.

8. Buyer’s remorse and size or color selection

Because merchandise is made specifically for each order, returns, refunds, and exchanges generally are not offered for buyer’s remorse, a preference change, or selection of the wrong size, color, or product. Product measurements should be reviewed before purchase. This restriction does not limit remedies required by applicable law or claims for a damaged, defective, misprinted, or incorrect item.

9. Lost, delayed, and delivered packages

Shipping and delivery dates are estimates, not guarantees. Report a package that appears lost in transit within 30 days after the estimated delivery date. LynxLynkr and Printful may review carrier tracking and delivery information before determining whether a reprint, replacement, or other remedy is available.

If tracking says a package was delivered, first check the delivery location, household members, neighbors, parcel lockers, and the carrier. A free replacement or refund is not guaranteed for a package marked delivered. LynxLynkr will help review the available information, but carrier theft or loss after confirmed delivery may require a carrier claim or local report.

10. Incorrect addresses, unclaimed shipments, and returns by the carrier

The customer is responsible for providing a complete and accurate delivery address. Contact LynxLynkr immediately if an address is wrong; it can be changed only before the order ships. If a shipment is returned because the address was insufficient or incorrect, or because it was unclaimed, the customer may be responsible for reshipping costs.

Contact LynxLynkr promptly about a carrier-returned package. Printful may dispose of or donate an unclaimed returned item if shipping information and reshipment are not confirmed within 30 days after the return notice.

11. How to request merchandise help

Use the Contact LynxLynkr form and select the sales or orders option. Include:

• Your LynxLynkr order number and the email address used at checkout.
• The affected product and a clear description of the requested cancellation or problem.
• Clear photographs for a damaged, defective, misprinted, or incorrect item.
• Any relevant carrier or tracking details for a delivery problem.

Do not send complete payment-card numbers through the contact form. LynxLynkr may request additional information reasonably needed to verify the order or review the claim.

12. Refund method and timing

An approved refund is normally issued through the original payment method. After LynxLynkr submits it, Stripe, the card network, and the customer’s financial institution control when the credit appears. Original or return shipping charges and taxes are refunded only when required by law or appropriate to the approved claim. LynxLynkr will not issue duplicate refunds for the same charge.

13. LynxLynkr Market transactions

The LynxLynkr Market allows users to advertise goods to other users. Unless LynxLynkr expressly identifies itself as the seller and payment recipient, LynxLynkr is not the seller of a user-listed Market item. Returns, refunds, cancellations, exchanges, pickup or delivery arrangements, and product disputes are the responsibility of the buyer and seller involved. This policy does not create a LynxLynkr refund obligation for those user-to-user transactions.

14. Failed, reversed, or disputed payments

If a payment is declined, reversed, disputed, or otherwise unsuccessful, LynxLynkr may delay or cancel fulfillment, restrict paid benefits, or return an account to the applicable free membership level. A payment dispute does not automatically cancel merchandise already in production or transit. Please contact LynxLynkr first when possible so we can investigate and try to resolve a billing problem.

15. Relationship to other terms and consumer rights

This policy is part of the LynxLynkr Terms of Service. Merchandise customers also agree at checkout to Printful’s Terms of Sale and Terms of Service. Printful publishes additional information in its Return Policy. If this policy conflicts with a right or remedy that cannot legally be waived, the mandatory law controls.

16. Changes to this policy

LynxLynkr may update this policy as services, fulfillment providers, or legal requirements change. We will update the effective date and, when appropriate, provide notice of material changes. The policy presented and accepted for a transaction will govern that transaction to the extent required by law.

17. Contact